Last updated: 15 September 2026
Returns by consumers (14-day right of withdrawal)
If you bought as a consumer, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
- Tell us within 14 days by email to info@autobaitas.lt, stating your order number and the products you are returning. You can use any clear statement.
- Send the goods back within 14 days of notifying us, to: UAB Autobaitas, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania.
- Return shipping costs are paid by you unless the product is faulty or we sent the wrong item.
We refund the payment, including the standard delivery cost of the original order, within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the goods back or you show proof that they were sent. The refund is made using the same payment method you used.
Please return the device complete, with its accessories and packaging. You may be charged for any loss of value caused by handling the device beyond what is needed to check it, for example after it has been installed in a vehicle.
Returns by business customers
Business customers do not have a statutory right of withdrawal. If you ordered the wrong device, contact us before sending anything back. Unused devices in original packaging may be accepted for return or exchange by agreement.
Faulty or wrong products
If a device is faulty or does not match your order, contact us at info@autobaitas.lt with your order number, a description of the problem and, if possible, photos. We will arrange a repair, replacement or refund in line with the warranty terms in our Terms and Conditions. Return shipping for faulty or wrong products is paid by us.